Please double check the following the steps:

  1. Create a brand new key (some exchanges do not allow an old key to be used again)
  2. Ensure that you have enabled all the requested read-access permissions per the instructions on the add exchange page.
  3. Ensure that the API key is activated via two-factor authentication and email confirmation (if applicable)
  4. Confirm that you have not implemented any IP restrictions (we plan to support this in the future)
  5. If you are still having problems, please reach out to support
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