Unfortunately, some email providers (e.g. hotmail.com, live.com, msn.com, outlook.com, etc.) sometimes block legitimate emails from CoinTracker and other websites. Therefore, if you are expecting an email from CoinTracker and it isn't coming through here's what to do:

  1. Double-check your spam folder (please mark as "Not Spam" if you find it there)

  2. If it's not in spam, add [email protected] and [email protected] to your address book and request the email again

  3. If that still doesn't resolve it, please contact us

  4. (Optional): consider reaching out to your email provider to let them know they are blocking legitimate emails from CoinTracker

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