Unfortunately some email providers like Microsoft (e.g. hotmail.com, live.com, msn.com, outlook.com, etc.) do a poor job filtering emails. In fact, in many cases they entirely block completely legitimate emails from CoinTracker and other websites. Therefore, if you are expecting an email from CoinTracker and it isn't coming through here's what to do:

  1. Double check that it didn't go to spam
  2. If it's not in spam, add [email protected], [email protected], and [email protected] to your address book and request the email again
  3. If that still doesn't resolve it, please reach out to us via Intercom chat
  4. (Optional): consider reaching out to your email provider to let them know they are blocking legitimate emails from cointracker.io
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