Sometimes exchanges can regularly (or inadvertently) remove API access for CoinTracker. Luckily, the fix is straightforward.

  1. Create a brand new key on the exchange (some exchanges do not allow an old key to be used a second time)
  2. Ensure that you have enabled all the requested read-access permissions per the instructions on the add exchange page.
  3. Ensure that the API key is activated via two-factor authentication and email confirmation (if applicable)
  4. Confirm that you have not implemented any IP restrictions (we plan to support this in the future)
  5. If you haven't been able to add the exchange: try to re-add the exchange. If it's already added but not syncing, navigate to the wallets page to the exchange that is showing the issue (or failing to add) and select > "Update API Key"

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